Social Inclusion Project
- SociAbility
Service Design | UX Research | Business Design
Project Overview
“How might we connect people with disabilities to local community?”
This is a universal design project which:
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Connect people who in the local community through tacking the common pain points - loneliness and accessibility.
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Strategize the solution in to a possible action plan for client in regards of the business constraints.
Task
Illustrate the possible solution for client to connect people with disabilities to the local community
Approach
Problem
“We want to connect people with disabilities to the local community, but we have limited resources.”
Pain Points
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Loneliness is not unique to people with disabilities, we all feel lonely sometimes
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People feel lonely because:
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External setting changed
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People with disabilities are excluded due to accessibility & attitude
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Business Constraints
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Need to identify revenue stream
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Need to assemble operating team
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Need to develop business model
Solution
“Design for one, extend to many.” - Disabilities is not a special need, it's just one form of user need.
Source: https://www.microsoft.com/design/inclusive/
Here are the solutions that our team came up with:
1. Online event searching platform that also provide accessibility information
2. Extend target user from specific group to mass
3. Strategize project into phase by phase & business action plan (Action plan included Phase 1 & 2 only)
Phases of Solution
Phase 1: Search event with accessibility information
Phase 2: Share event with other phases
Phase 3: Create native event on platform
Process
Discover Opportunities
Workshop → Affinity Map→ Secondary Research → Hypotheses
The workshop is to learn about loneliness, generated lots of data from asking When, Why and How.
Generate lots of ideas and thoughts:
Organise and synthesis:
Shaping the problem:
Explore Possibilities
Ideation → User Interviews → Complex Solution
Quick ideation and design studio:
Affinity map of user interviews:
Illustrate the Future
Prioritise Features into 3 Phases → Develop Prototype → Usability Testing → Business Action Plan
Balance limitations and user needs:
Service blueprint in 3 phases:
Usability Testing: