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Project Overview

“How might we connect people with disabilities to local community?”

This is a universal design project which:

  1. Connect people who in the local community through tacking the common pain points - loneliness and accessibility.

  2. Strategize the solution in to a possible action plan for client in regards of the business constraints.

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Task

Illustrate the possible solution for client to connect people with disabilities to the local community

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Approach
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Problem

“We want to connect people with disabilities to the local community, but we have limited resources.”

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Pain Points​
  • Loneliness is not unique to people with disabilities, we all feel lonely sometimes

  • People feel lonely because:

    • External setting changed

    • People with disabilities are excluded due to accessibility & attitude

Business Constraints
  • Need to identify revenue stream

  • Need to assemble operating team

  • Need to develop business model

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Solution

“Design for one, extend to many.”​ - Disabilities is not a special need, it's just one form of user need.

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Source: https://www.microsoft.com/design/inclusive/

Here are the solutions that our team came up with:

1. Online event searching platform that also provide accessibility information​

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2. Extend target user from specific group to mass

3. Strategize project into phase by phase & business action plan (Action plan included Phase 1 & 2 only)

Phases of Solution

Phase 1: Search event with accessibility information

Phase 2: Share event with other phases

Phase 3: Create native event on platform

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Process
Discover Opportunities

Workshop → Affinity Map→ Secondary Research →  Hypotheses

The workshop is to learn about loneliness, generated lots of data from asking When, Why and How. 

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Generate lots of ideas and thoughts:

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Organise and synthesis:

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Shaping the problem:

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Explore Possibilities

Ideation → User Interviews → Complex Solution

Quick ideation and design studio:

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Affinity map of user interviews:

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Illustrate the Future

Prioritise Features into 3 Phases → Develop Prototype → Usability Testing → Business Action Plan

Balance limitations and user needs:

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Service blueprint in 3 phases:

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Usability Testing:

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